Refund policy

Last updated: October 21, 2026

Requesting a return

You may request a return within 30 days after delivery by emailing info@zippedaway.com. Include your order number, the item you want to return and the reason. For a damaged, defective or incorrect item, photos can help us resolve the issue.

Return eligibility

For a change-of-mind return, the item must be unused, in its original condition, and include its original packaging, tags and supplied accessories. Please include proof of purchase. Opened or used personal-hygiene items may not qualify for a change-of-mind return where this restriction was clearly disclosed before purchase. This restriction does not remove remedies for defective, damaged or misdescribed products.

How to send a return

Contact us before sending a return. We will explain the return process and provide the correct return destination for your order. Do not send products to our correspondence address or a supplier’s address without instructions. Keep the return tracking receipt.

Return shipping and fees

For a change-of-mind return, you are responsible for return shipping. We do not charge a restocking fee. Original shipping charges are not refunded for change-of-mind returns, except where required by law. If we sent an incorrect item or your item arrived damaged or defective, contact us so we can arrange a remedy and cover any required return shipping.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us promptly if there is a problem. We will work with you to arrange an appropriate replacement, repair or refund, taking account of your legal rights. Do not return damaged batteries or other potentially hazardous items without appropriate shipping instructions.

Refunds

We will notify you after receiving and inspecting your return. Once approved, we will issue your refund promptly to the original payment method, within the time required by applicable law. Your bank or payment provider may take additional time to post the credit. If a refund has not appeared, contact us for assistance.

Exchanges and cancellations

Contact us if you want a different item; we will explain the available return and replacement options. To request an order cancellation, contact us as soon as possible. Cancellation may not be possible once fulfillment has started. Your rights relating to delayed shipment or other legally required refunds are unaffected.

Your consumer rights

This policy does not limit any rights or remedies that cannot be excluded under applicable law. The 30-day change-of-mind window does not replace any longer statutory rights relating to defective or misdescribed goods.